Troubleshooting

• To find cause and description of errors, refer to the JBoss server log. Using JBoss 7/EAP 6, the server log is located in standalone/log, and for JBoss 5, in server/default/log/server.log.

• To view more detailed logging, enable DEBUG logging according to the Log4J configuration and check the log file. For system log configuration details, see Logging.

• Do not get intimidated by long stack-traces but look for the message text and additional clues on lines starting with Caused by:

• Double-check that your configuration is correct and performed according to every step described in the EJBCA Documentation.

• Reproduce issues in a test environment with full DEBUG logging.

• Find out under what circumstances the issue occurs: seemingly spontaneous or as a response to a certain set of actions or input?

• Search for a solution. Perhaps someone else has had this problem and discussed it somewhere?

• Use support forums or mailing lists. Provide full context, environment, the relevant logs, steps taken, and what you are trying to accomplish. For EJBCA discussion forums on Sourceforge, see Sourceforge EJBCA Discussion Forums and for EJBCA mailing lists hosted on Sourceforge, refer to Sourceforge. EJBCA Mailing Lists.

• File a bug report in our JIRA PrimeKey issue tracker.

For more information on PrimeKey Support and Maintenance, see Support and Maintenance.